Return & Refund Policy

🔁 Return, Replacement & Refund Policy

Last Updated: January 2026

At ToyTales, we maintain strict quality checks before dispatch. Please read our policy carefully before placing an order.

❌ No Return Policy

We do not accept returns for any products once sold.

All purchases made on thetoytales.com are final.

🔄 Replacement Policy

Replacement requests will only be accepted under the following conditions:

• The request must be initiated within 24 hours of delivery
• The product must be unused and in original packaging
• Clear photos and unboxing video proof must be shared via email

Replacement will be approved only in case of:

• Damaged product received
• Incorrect product delivered

If a replacement product is available, we will dispatch it after receiving the original product back.

💰 Refund Policy

Refunds will only be issued in the following situations:

  1. Replacement not available
    If the requested replacement item is out of stock, a refund will be processed.

  2. Product not delivered
    If the order is confirmed lost in transit by the courier partner, a full refund will be issued.

Refunds will be processed to the original payment method within 7–10 business days after approval.

📦 Return Shipping

In all approved replacement or refund cases:

• The customer must send the product back to our address.
• The product must be unused and properly packed.
• Return shipping instructions will be shared after approval.

Failure to return the product may result in cancellation of replacement/refund eligibility.

📩 Contact for Replacement Requests

Email: enquiry@thetoytales.com
WhatsApp/Phone: +91 89293 45158

Please include your Order ID, issue details, and proof images/videos in your email.

If you want, I can also make this legally tighter and more protective (stronger wording to avoid misuse), especially since you manufacture plush and custom products.